Executive Director of Operational Excellence
5 days ago
About the Role:
We are seeking a highly experienced Executive Director of Operational Excellence to join our team at Max Life Insurance Company Limited.
Job Summary:
The successful candidate will be responsible for driving business growth and revenue through transformational quality initiatives, leading large-scale CFT projects, and building a culture of excellence within the organization.
Main Responsibilities:
- Develop and implement strategic plans to improve process efficiency and customer experience
- Lead and deliver outcomes in areas of Revenue, Cost Save/Avoidance, and Customer Experience
- Mentor Lean Six Sigma/Design Thinking/Innovation projects to drive business growth and revenue
- Facilitate change and stakeholder management as part of transformational programs and improvement projects
- Project management through robust governance, review structure, and dash boarding to Sr. leadership, Sponsor, Champion, and CFTs
Key Performance Indicators:
- Six Sigma project closures
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