Executive Director of Operational Excellence

5 days ago


Gurgaon, Haryana, India Max Life Insurance Company Limited Full time

About the Role:

We are seeking a highly experienced Executive Director of Operational Excellence to join our team at Max Life Insurance Company Limited.

Job Summary:

The successful candidate will be responsible for driving business growth and revenue through transformational quality initiatives, leading large-scale CFT projects, and building a culture of excellence within the organization.

Main Responsibilities:

  • Develop and implement strategic plans to improve process efficiency and customer experience
  • Lead and deliver outcomes in areas of Revenue, Cost Save/Avoidance, and Customer Experience
  • Mentor Lean Six Sigma/Design Thinking/Innovation projects to drive business growth and revenue
  • Facilitate change and stakeholder management as part of transformational programs and improvement projects
  • Project management through robust governance, review structure, and dash boarding to Sr. leadership, Sponsor, Champion, and CFTs

Key Performance Indicators:

  • Six Sigma project closures


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