Order Management Specialist Lead
1 week ago
We are looking for a highly skilled Order Management Representative to join our team at Genpact. As an Order Management Specialist Lead, you will play a key role in ensuring the timely and accurate processing of customer orders.
Key Responsibilities:
- Develop and implement effective collection strategies to optimize outstanding balances recovery
- Analyze AR aging reports to prioritize customer accounts based on collections strategies
- Prepare and dispatch statements of accounts, collections notices, and dunning letters to customers via email
- Contact customers for payment through phone and email, adhering to collections strategy
- E escalate accounts within the customer's organization and internally as per collection strategy
- Take necessary actions, including legal steps, to expedite resolution
- Gather necessary information and prepare documents for settlement cases
- Approve installment and settlement plans within the scope of authority
- Track and follow up on customer payment promises related to settlements
- Escalate accounts and take necessary actions for resolution, including legal steps
- Prepare documentation/reports for governance meetings with Key Accounts Managers
- Manage bad debt write-offs, including forecasting, approval, and reconciliation
- Initiate refund requests for credit balances upon customer request
- Create refund reports, reconciling requests with payments received
- Review daily unidentified remittances report and assist with payment clearing
- Perform customer accounts reconciliation
- Respond to inquiries from customers or internal stakeholders regarding account reconciliations
- Engage resolution owners for timely dispute resolution
- Research and resolve disputes, including collaboration with internal and external stakeholders
- Provide support for escalated dispute cases and inform customers of resolution outcomes
- Manage customer deductions by obtaining backup documentation, reviewing documents, and assessing eligibility/validity
Minimum Qualifications:
- Bachelor's Degree (business, logistics or finance is beneficial) Or Equivalent Work Experience
Preferred Qualifications:
- Experience in customer service and or supply chain.
- Proficient in PC skills
We offer a competitive salary range of $65,000 - $85,000 per year, commensurate with experience, plus benefits and opportunities for career growth. If you are a motivated and results-driven professional looking to make a difference in order management, please apply now
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