Order Management Specialist Lead

1 week ago


Lucknow, Uttar Pradesh, India Genpact Full time

We are looking for a highly skilled Order Management Representative to join our team at Genpact. As an Order Management Specialist Lead, you will play a key role in ensuring the timely and accurate processing of customer orders.

Key Responsibilities:

  • Develop and implement effective collection strategies to optimize outstanding balances recovery
  • Analyze AR aging reports to prioritize customer accounts based on collections strategies
  • Prepare and dispatch statements of accounts, collections notices, and dunning letters to customers via email
  • Contact customers for payment through phone and email, adhering to collections strategy
  • E escalate accounts within the customer's organization and internally as per collection strategy
  • Take necessary actions, including legal steps, to expedite resolution
  • Gather necessary information and prepare documents for settlement cases
  • Approve installment and settlement plans within the scope of authority
  • Track and follow up on customer payment promises related to settlements
  • Escalate accounts and take necessary actions for resolution, including legal steps
  • Prepare documentation/reports for governance meetings with Key Accounts Managers
  • Manage bad debt write-offs, including forecasting, approval, and reconciliation
  • Initiate refund requests for credit balances upon customer request
  • Create refund reports, reconciling requests with payments received
  • Review daily unidentified remittances report and assist with payment clearing
  • Perform customer accounts reconciliation
  • Respond to inquiries from customers or internal stakeholders regarding account reconciliations
  • Engage resolution owners for timely dispute resolution
  • Research and resolve disputes, including collaboration with internal and external stakeholders
  • Provide support for escalated dispute cases and inform customers of resolution outcomes
  • Manage customer deductions by obtaining backup documentation, reviewing documents, and assessing eligibility/validity

Minimum Qualifications:

  • Bachelor's Degree (business, logistics or finance is beneficial) Or Equivalent Work Experience

Preferred Qualifications:

  • Experience in customer service and or supply chain.
  • Proficient in PC skills

We offer a competitive salary range of $65,000 - $85,000 per year, commensurate with experience, plus benefits and opportunities for career growth. If you are a motivated and results-driven professional looking to make a difference in order management, please apply now



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