Ecommerce Logistics Director

3 days ago


Madurai, Tamil Nadu, India beBeeLogistics Full time ₹ 18,00,000 - ₹ 24,00,000
Job Overview

The Senior Program Manager owns the end-to-end post-purchase journey for our marketplace, driving seller dispatch readiness and 3PL performance.

  • Packing and Dispatch Management
  • 3PL Relationship Management
  • Operational Efficiency
  • Partnerships and Collaborations
  • Fraud Detection and Prevention

Key Responsibilities:

Role Accountabilities
  • Manage seller-side dispatches to ensure timely packing, order readiness, and minimal post-order out-of-stock situations.
  • Negotiate and manage relationships with third-party logistics providers to maintain SLAs, costs, and quality.
  • Optimise allocation processes to reduce transit exceptions, damages, and returns.
  • Collaborate with operations and customer success teams to lower contact rates, resolve WISMO issues, and achieve timely ticket closure.
  • Track penalty recovery, claims realisation, and identify leakage opportunities (lane delays, packer/station misses, weight mismatches).

Requirements:

Essential Skills and Qualifications
  • 4-7 years of experience in e-commerce logistics, 3PL operations, or supply chain management.
  • Strong understanding of seller dispatch operations, 3PL contracts, on-time delivery, return to origin, and cost levers.
  • Proficiency in using dashboards, Excel/Sheets, and SQL/business intelligence tools.
  • Bias for action, strong vendor management, and structured problem-solving skills.

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