Site Reliability Engineering Lead
4 weeks ago
At American Express, we're on a mission to redefine the future of risk and compliance technology. We're seeking an exceptional Site Reliability Engineer to lead our efforts in delivering high-quality, scalable, and secure solutions.
Estimated Salary: $180,000 - $250,000 per year
Company OverviewWe're a global leader in the payments industry, committed to providing innovative solutions that empower our customers, communities, and colleagues. Our culture values diversity, equity, and inclusion, and we strive to create a work environment where everyone feels valued and supported.
About the RoleThis is a leadership opportunity for an experienced SRE professional to drive reliability, observability, and excellence in customer experiences. You'll lead a team of SRE engineers, collaborating with multi-functional teams to enhance customer journeys through seamless and reliable technology experiences.
Key Responsibilities- SRE Strategy and Leadership: Develop and implement a comprehensive SRE strategy aligned with the company's goals and objectives. Lead a team of SRE professionals to drive the reliability, performance, and scalability of GRC technology solutions.
- Observability and Monitoring: Establish observability practices to ensure real-time insights into system performance, availability, and customer experience. Implement monitoring tools, metrics, and dashboards to proactively identify and address potential issues.
- Production Support Optimization: Lead all aspects of the end-to-end production support process, including incident management, problem resolution, and service-level agreement (SLA) compliance. Drive continuous improvement initiatives to enhance operational effectiveness and reduce mean time to resolution (MTTR).
- 6-8 years of experience: degree or equivalent experience in Computer Science, Information Technology, or related field. Advanced certifications in SRE or related are a plus.
- Deep understanding: observability tools and methodologies, including experience with logging, monitoring, tracing, and performance analysis platforms.
- Strong leadership skills: ability to inspire and empower successful SRE teams.
- Competitive salary: $180,000 - $250,000 per year
- Bonus incentives: opportunities for bonuses based on individual and team performance
- Comprehensive benefits: medical, dental, vision, life insurance, and disability benefits
- Flexible working model: hybrid, onsite, or virtual arrangements depending on role and business need
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