Customer Relations Program Management Leader

2 days ago


Bengaluru, Karnataka, India Carrier Full time

About Carrier

We are a global leader in intelligent climate and energy solutions, committed to creating innovative solutions for people and the planet.

Job Overview

We are seeking an experienced Program Manager to join our team in Bangalore. As a key member of our operations team, you will play a crucial role in managing customer programs, collaborating with sales teams, and ensuring seamless execution of projects.

Key Responsibilities

  • Program Management
    • Manage multiple programs simultaneously, ensuring timely delivery and quality standards.
    • Negotiate and communicate effectively with clients, stakeholders, and internal teams.
  • Cold Chain Expertise
    • Provide cold chain management expertise to clients, identifying areas for improvement and implementing solutions.
    • Analyze data to drive business growth and improve customer satisfaction.
  • Collaboration and Communication
    • Work closely with cross-functional teams, including sales, data analysts, project managers, and field technicians.
    • Develop and maintain strong relationships with clients, ensuring their needs are met and exceeded.

Requirements

To be successful in this role, you will need:

  • Experience
    • A minimum of 5 years' experience in customer-facing IT support, customer service, application support, or program/project management.
    • Proven track record of success in managing complex programs and projects.
  • Skills
    • Excellent communication and interpersonal skills.
    • Strong problem-solving and analytical skills.
    • Ability to learn new software and hardware concepts quickly.
    • Familiarity with GxP software requirements and FDA/EU regulations is desirable.

What We Offer

We offer a competitive salary package, which includes:

  • Estimated Salary: ₹1,200,000 - ₹1,800,000 per annum
  • Benefits
    • Flexible work schedules and parental leave policies.
    • Professional development opportunities and career growth.
    • Employee Assistance Programme and access to employee benefits.


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