Principal Systems Architect

2 weeks ago

Indore, Madhya Pradesh, India Fusion Global Business Solutions Full time

About the Role


We are seeking a highly skilled Senior Systems Engineer to join our team at Fusion Global Business Solutions. As a key member of our IT department, you will be responsible for ensuring the stability and efficiency of our IT systems, providing top-class support to our end-users, and working with various technologies including Office 365, Active Directory, SharePoint, Microsoft Teams, Microsoft Intune, and Cloud Platforms.



Key Responsibilities



  • Design, implement, and manage IT systems and infrastructure to meet business needs and ensure high availability and performance.
  • Provide technical leadership and support to the IT team, ensuring they have the skills and knowledge to deliver high-quality services.
  • Develop and maintain relationships with external vendors and service providers to ensure the best possible services and support for our business.
  • Develop and maintain IT-related documentation, including user manuals and technical specifications, to ensure that our systems and processes are well-documented and easily understood.
  • Manage the key elements of Fusion's IT and operations functions, including Compute, Storage, and Network infrastructure, On-Shore, Off-Shore, and Cloud datacentres, Communication tools, Mobile and Bring-Your-Own-Device (BYOD) security and continuity, and Software Licensing.
  • Plan and organise to think ahead, manage time, prioritise, assess risks, and develop efficient approaches to deliver high-quality work on time.
  • Develop and implement disaster recovery plans and business continuity processes to ensure that our business can recover quickly in the event of a disaster.
  • Provide day-to-day technical support to end-users to address hardware, software, and network-related issues.
  • Troubleshoot and fix technical problems promptly and efficiently, often working under pressure to meet tight deadlines.
  • Administer and manage Office 365, Active Directory, Microsoft Teams, SharePoint, Microsoft Intune, and user accounts, group policies, domain controllers, Cloud Platforms, etc.
  • Identity Management and Access Management to enhance security, ensuring that our systems and data are protected from unauthorised access.
  • Maintain, optimise, and ensure the availability of collaboration tools like Microsoft Teams, SharePoint, Microsoft Intune, etc.
  • Diagnose and resolve critical IT issues that impact operations, often working outside of normal working hours to ensure minimum disruption to our business.
  • Proactively implement preventive features to avoid future incidents, ensuring that our systems and processes are always improving and aligning with best practices.

Requirements



  • At least 7-8 years of experience in IT infrastructure management, preferably in a multi-site organisation.
  • Strong knowledge of cloud platforms, Active Directory, SharePoint, Microsoft Teams, Microsoft Intune, etc.
  • Familiarity with network protocols, security, and VPN configurations (MFA, Firewall, Anti-Virus, VPN, etc).
  • Good knowledge of data centre management and Remote Deployment.
  • Good knowledge of Storage Management.
  • Good to know On-Prem Virtualisation Platform Management (OVH).
  • Good to know VSphere, Vcenter, Vmotion, etc.
  • Strong leadership skills, with the ability to motivate and direct a team to deliver high-quality results.
  • Excellent verbal and written communication skills, with the ability to interact and communicate with diverse teams.
  • Excellent analytical and problem-solving abilities, with the ability to think critically and make informed decisions.
  • Knowledge of current IT trends and emerging technologies.
  • Knowledge of network infrastructure, security, and data protection.
  • Excellent customer service and interpersonal skills, with the ability to build strong relationships with our customers and stakeholders.
  • Ability to work independently and as part of a team, with a strong focus on collaboration and teamwork.
  • Relevant certifications (e.g. ITIL, MCSA, MCSE, AWS Certified SysOps Administrator) are a plus.
  • Bachelor's or relevant degree in Computer Science, Information Technology, or a related field.

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