Product Specialist

4 weeks ago

Pune, Maharashtra, India NICE Full time

At NICE, we strive for excellence in our work. As a Product Specialist, you will be responsible for managing the requirements definition and ongoing prioritization of the development teams' backlog. This role serves as a bridge between R&D and outbound functions, ensuring seamless execution according to the roadmap.

Key Responsibilities:

  • Define detailed product requirements in alignment with PM requirements and work with R&D to assure delivery of the right product/requirements.
  • Coordinate content prioritization & dependencies with other TPMs, according to Division strategy, standards, roadmap & global prioritization.
  • Support detailed definition of Product roadmap.
  • Work with architects, R&D, QA, and 3rd party vendors to understand HL design, cross-interfaces impact & architectural or non-functional features (FRD) and prepare for Sprint/build planning.
  • Ensure that the right technology as defined by Architect is in use.
  • Take decisions on usage behavior as part of the user stories.
  • Provide support to Customer Support, Professional Services, and Technical Presales teams for Product issues.
  • Deliver, in coordination with Training team, technical training to relevant interfaces (Customer Support, Professional Services, and Technical Presales etc.).
  • Full ownership of the following aspects of the release: Prioritize R&D tasks including ongoing support SRs, in accordance with Product Management defined strategy. Follow up on execution on a daily basis. Take decisions that impact direction for R&D execution within the sprint/build. Cross-dependencies follow up for internal release coordination. Design and spec review, including performance tests and benchmark, and sizing. Escalation to PM in cases of conflicts. Define release acceptance criteria.
  • Support the PM in development of use scenarios for technical users (e.g. non-functional requirements, serviceability etc.).
  • Review, give feedback & approve Product deliveries according to acceptance criteria within area of responsibility.
  • Technical documentation enablement. Training material input and review. Technical documentation input and review. Release notes, Release notifications.
  • Communicate and coordinate with Professional Services: Patches coordination, support major projects.
  • Ensure the availability of a working environment for demo purposes.
  • Work with User Experience to ensure product usability.

Requirements:

  • 5 to 8 years of overall IT industry experience.
  • 5+ years of experience working as a Business Analyst/Product owner for an enterprise class software Company.
  • Proven experience in the Communication Compliance domain.
  • Strong background in Unified Communications platform or recording - Big Plus.
  • Familiarity with Data Bases, UI design, Micro Service, Cloud application, and Azure Infrastructure.
  • Strong analytical and problem-solving skills.
  • Vast experience with creating specifications (specifically the ability to understand business requirements) and delivering them to software teams.

Preferred Skills:

  • Strong communication and presentation skills (English).
  • Excellent business and technical writing skills (English).
  • Background in Agile Development Methodologies, User Stories, Acceptance Criteria, Feature Prioritization while defining product specifications.
  • Experience in a customer-facing position, ability to manage customer expectations.
  • Experience of working in a Global Company Enterprise Software experience.

What We Offer:

Join a market-disrupting, global company where the teams work in a fast-paced, collaborative, and creative environment. As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr.

NICE-FLEX:

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Reporting into: Manager, Product Management

Role Type: Individual Contributor

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