Digital Transformation Consultant
4 days ago
Evalueserve is a global leader in delivering innovative and sustainable solutions to diverse clients, including over 30% of Fortune 500 companies.
With presence in more than 45 countries across five continents, we excel in leveraging state-of-the-art technology, artificial intelligence, and subject matter expertise to elevate our clients' business impact and strategic decision-making.
We have 4,500+ talented professionals operating across 45 countries, including India, China, Chile, Romania, the US, and Canada. Our global network also extends to emerging markets such as Colombia, the Middle East, and the Asia-Pacific region.
Job DescriptionAs a Customer Success SPOC (CS), you will be working closely with clients to ensure they maximize value from the Insightsfirst platform.
This role requires building deep understanding of clients, their business needs, and industries. You will guide clients across the Insightsfirst Platform customer journey – onboarding, implementation, launch, and adoption.
- You will develop and implement customer success enablement plans.
- Engage with clients during onboarding and at different stages of the customer journey.
- Document findings from customer interactions and collaborate with various teams to deliver client needs.
Key responsibilities will include:
- Minimum 4-6 years of consulting & account management experience from premier or boutique management consulting firms.
- Great analytical capability – ability to structure business problems.
- Ability to work hands-on to drive practical outcomes and high-quality day-to-day work.
- Developing scalable processes and tools to drive customer success programs for clients.
- Tracking and reporting on key metrics related to customer success – adoption, upsell, and experience.
- Exceptional interpersonal and presentation skills – ability to convey business value propositions.
The estimated salary for this role is $120,000 per year, based on national averages in the United States.
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