Digital Transformation Leader
4 weeks ago
Job Summary:
We are seeking a highly experienced Digital Transformation Leader to join our team at Antal International. The successful candidate will be responsible for leading digital transformation initiatives to enable smarter, intelligent operations.
Key Responsibilities:
- Lead enterprise-level digital initiatives to embed automation across operations
- Responsible for people management, client, and stakeholder management on digital operations to achieve account and workflow simplification, optimization, and transformation
- Understand customer priorities, translate them into digital transformation roadmaps, and contribute to meeting customer commitments to drive value and outcomes
- Skilled in adopting different levers of transformation to deliver outcomes
- Ability to understand RCM/HIM business processes in detail, identify process-specific challenges, and redundancies, and list down opportunities to drive end-to-end process improvement leveraging process excellence, automation, and analytics solutions
- Understand key metrics in various levels of customer/business process/operations support functions/project/program and identify critical metrics for transformation initiatives
- Perform process mapping/value stream mapping using various BPM/Microsoft tools and perform deep dive analysis on process metrics, nuances
- Work with technology teams throughout the solution development lifecycle to translate business requirements into technical documents for engineering
- Understands and has worked across automation, analytical tools, AI platforms to conceptualize intelligent automation solutions using RPA, AI, ML, NLP, chatbots, AWS, Azure, API microservices, interoperable cloud solutions
- Demonstrate knowledge on modern telephony systems and call management software design/development/deployment
- Deliver business cases, project designs, solution design documents, etc.
- Generate and interpret data in operational/financial terms to take critical decisions
- Familiar with process disaggregation frameworks and calculate automation potential and $ benefits, soft benefits, ROI, etc.
- Develop project plans, milestones, KPIs, and strong define success criteria to assess results
- Work with senior leadership/business leaders/Agile development, DevOps teams
- Awareness and adherence to all applicable organization-wide policies and procedures, including but not limited to Information security, HIPAA, and HR policies
Requirements:
- Overall, 15+ years of experience with min 10+ years of relevant experience in driving process automation and digital-enabled improvement, transformation projects in prior auth, verification, coding, billing, collections processes across hospital systems for providers
- Managed and led enterprise-level initiatives
- Excellent written and spoken English
- Excellent interpersonal and collaborative skills
- Strong presentation skills
- Good RCM industry knowledge and network
- Confident, amicable, and ability to persuade and influence
- Unflinching integrity and personal work ethics
- Self-starter with the ability to lead and own projects end-to-end
- Attention to detail and concern for accuracy
- Excellent team player skills
- Certifications from reputed institutes
- PMP/PRINCE2/Scrum master or other equivalent
- Agile trained and certified
- Lean Six Sigma green belt/black belt from reputed institutes
Desirable:
- Desirable to have technical certifications in Digital Transformation like UiPath, Automation Anywhere, AWS, Azure, etc.
- Desirable to have experience in supporting large RFPs transition & solutions
Compensation and Benefits:
Competitive remuneration + annual performance-based bonus + standard industry benefits. Relocation package, per company policy, will apply for candidates outside the office base city
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