Security Support Specialist
4 weeks ago
SOC Engineer
Job Summary:
We are seeking a Security Engineering Support Analyst to provide L1, L2, and L3 support focused on Identity, Network, Application, and Email Security using Microsoft, Zscaler, Cisco, and other ISV tools.
This role follows a cloud security model aimed at protecting networks, systems, and data from security threats such as cyberattacks, data breaches, and unauthorized access.
Responsibilities include monitoring, managing, and optimizing security services within client environments, with all services delivered on a 24x7x365 basis remotely through our Global Delivery Network, covering India, North America, Europe, and Asia Pacific regions.
Key Responsibilities:
- Monitor and analyze data flows to identify, block, and remediate malicious behavior or files for infected hosts using EDR tools.
- Conduct forensic analysis for incidents, providing root cause understanding and recommending incident response solutions.
- Collaborate with IT, Engineering, Compliance, and Threat Intelligence teams to contain and eradicate threats.
- Perform proactive threat hunting and prevention, including custom whitelisting, blacklisting, malware blocking, and Indicators of Attack (IOA) based prevention.
- Finetune SIEM rules and optimize SOAR processes to improve detection accuracy and reduce false positives.
- Conduct cyber investigations on ransomware, network intrusions, and email compromise incidents, managing response and remediation workflows.
- Draft communications, assessments, and reports for internal and customerfacing audiences, including leadership and executive management.
- Perform real-time log monitoring and incident analysis from security appliances, including endpoints, firewalls, IDS, IPS, databases, and web servers.
Requirements:
- Experience with SIEM tools (e.g., Splunk, ELK, QRadar, Azure Sentinel) and EDR tools (e.g., Carbon Black).
- Strong knowledge of networking concepts including OSI layers, TCP/IP, DNS, DHCP, firewalls, and content filtering.
- Familiarity with cloud environments, basic network penetration testing, and malware analysis.
- Proficient in forensic tools (e.g., Eric Zimmerman tools, KAPE), scripting in Python, and antivirus tools (e.g., McAfee ePO).
Qualifications:
- Bachelor's degree in Engineering or equivalent field
- Minimum of 4-5 years of experience in Security Engineering or a related field
Additional Skills:
- Experience with ticket and reporting tools (e.g., Archer, ServiceNow)
- Strong analytical, communication, and collaboration skills
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