Technical Solutions Expert

6 days ago


Bengaluru, Karnataka, India Informatica Full time

About This Role

We are seeking a highly skilled Technical Solutions Expert to join our team in Bangalore. As a key member of our technical support team, you will be responsible for troubleshooting complex technical problems and providing third-line support.

Responsibilities

  • You will work closely with internal development and support staff to solve technical product problems and provide expert-level support.
  • Your primary responsibilities will involve analyzing and resolving complex technical issues, proposing probable fixes, and collaborating with customers and Informatica development teams to resolve technical roadblocks.
  • You will also support the implementation process by working with customer implementation teams and Informatica technical support.
  • A strong understanding of cloud architecture-based applications and systems programming is essential for this role.
  • You will be responsible for managing daily customer support technical issues, including verifying issues, isolating and diagnosing the problem, and resolving the issue.

Requirements

  • 3+ years of industry experience in Java/C/C++ environment or enterprise software sustenance/support.
  • Bachelor's degree in computer engineering/technology.
  • Knowledgeable in cloud architecture-based applications with an understanding of how these applications are designed and developed for scale and performance.
  • Comfortable programming in Java, C++, and have in-depth knowledge of systems (OS) programming.

What We Offer

Informatica offers a competitive salary range of $120,000 - $180,000 per annum, commensurate with experience, as well as a range of benefits and opportunities for professional growth and development.



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