Customer Portal Business Analyst Position

3 weeks ago


Pune, Maharashtra, India Vertiv Full time

About the Role: We are seeking a skilled Customer Portal Business Analyst to join our team at Vertiv.


Key Responsibilities:



  • Collaborate with internal stakeholders to understand and document business requirements for the customer portal.
  • Translate gathered requirements and insights into clear and concise user stories within Jira, ensuring alignment with project goals.
  • Work closely with the quality assurance team to execute User Acceptance Testing and ensure a bug-free user experience.
  • Document and report issues, and work with development teams for resolution.
  • Create user guides and documentation for customers and internal teams.
  • Conduct training sessions to ensure customers can effectively utilize the portal's features.

Requirements:



  • Bachelor's degree in a field that required critical thinking and organized and well-structured writing.
  • 3+ years of experience as a Business Analyst or similar role, preferably in the development and management of B2B or enterprise applications.
  • Proven track record of successfully gathering and translating business requirements into user stories and actionable project goals.
  • International experience is required.
  • Experience in an international System Integrator company is a plus.

About Vertiv: Vertiv, a global organization with more than 25,000 employees, designs, builds, and services critical infrastructure that enables vital applications for data centers, communication networks, and commercial and industrial facilities.



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