Amazon Business Growth Strategist

4 days ago

Kolkata, West Bengal, India beBeeCustomer Full time ₹ 1,04,000 - ₹ 1,30,878
Customer Success Specialist

We are seeking an experienced Customer Success Specialist to join our team. As a key member of our Strategic Account Services (SAS) Team, you will have the exciting opportunity to help shape and deliver on a strategy for managing Amazon Seller Partners.

The Amazon Essentials Program helps small and medium-sized businesses on Amazon. Our team of consultants provides strategic advice with a data-driven, collaborative and customer-focused approach. Our consultants focus on topics like Portfolio Optimization, Product Presentation, Advertising Strategy, Promotions, Fulfillment Strategy, and Brand Building.

Main Responsibilities:

  • Manage a portfolio of 15-20 Sellers to drive sustainable revenue growth, based on a solid understanding of marketplace programs, tools and processes.
  • Analyze customer data on the efficiency of listings, selection, supply chain, advertising, and deals and provide strategic recommendations to maximize the sellers' potential.
  • Implement and track metrics for recording the success and quality of the sellers in your Seller portfolio. Use key metrics to guide your work and uncover hidden areas of opportunity.
  • Identify, qualify, and engage with prospective Sellers for SAS based on a clear understanding of our Sellers and their needs.
  • Build and execute on a joint business plan that delivers on key business opportunities and relevant KPIs for the sellers and Amazon.
  • Conduct deep dive analysis on seller issues and publish recommendations and action plans based on data to improve seller experience.
  • Success will be measured by the performance of your sellers on input metrics and impact on creating a great customer experience for buying consumers.

About Us

We strive to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience – we continue to grow and evolve as a world-class e-commerce platform.

Key Qualifications

  • 2+ years of sales or account management experience
  • 2+ years of digital advertising and client facing roles experience
  • Experience with Excel
  • Experience analyzing data and best practices to assess performance drivers

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