Technical Support Expert for Complex Hardware and Software Solutions
2 weeks ago
Company Overview
ChargePoint is a leading provider of electric vehicle charging solutions. We are seeking a highly skilled Technical Support Expert to join our team.
Salary
The estimated annual salary for this position is between $110,000 and $140,000 depending on location and experience.
Job Description
We are looking for a seasoned technical support professional with expertise in complex hardware and software solutions. The successful candidate will be responsible for providing exceptional support to our customers, ensuring they have a seamless experience with our products.
Required Skills and Qualifications
- Minimum of 4 years in a technical support environment for complex hardware and software solutions
- Working experience, certifications, or bachelor's degree in technical field
- Strong knowledge of Embedded Linux, RTOS, System Administration, syslog parsing/triage, ITIL Service lifecycle, and task/project management
- Familiarity with networking fundamentals (TCP/IP, M2M communications), power distribution and/or power electronics fundamentals, and AC/DC EV charging protocols (CCS, CHAdeMO, J1772)
- Experience with cloud-based management platforms and application support, documentation, and creating knowledge articles
- Ability to work with hardware and software engineering on problem resolution
- Proficiency in CRM tools such as Salesforce, Jira, or other bug management tools, NetSuite, or other ERP management tools
Benefits
We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
Others
As a member of our team, you will have the opportunity to work on cutting-edge technology and contribute to the growth and success of ChargePoint.
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