Administrative Support Professional

3 days ago


Mumbai, Maharashtra, India Accor Full time
Job Description

In this role as an Administrative Support Professional, you will provide high-level administrative support to the General Manager at Accor. This includes ensuring the implementation of hotel policies, standards, and procedures related to administrative functions.

Key responsibilities include:

  • Providing administrative support to the General Manager, including typing, filing, and maintaining confidential matters related to the department.
  • Developing and implementing a systematic and efficient filing system for both hardcopies and electronic data, ensuring quick retrieval and up-to-date files at all times.
  • Preparing relevant materials for meetings attended by the General Manager, including daily operations, executive committee, and departmental meetings.
  • Circulating meeting minutes and answering telephone calls in a courteous manner, routing calls to appropriate officials and placing outgoing calls.
  • Making copies of correspondence, preparing outgoing mail, and typing dictation, draft letters, files, and traces.
  • Monitoring and maintaining the proper appearance of the office area, handling outgoing mail by courier, and making and confirming appointments for the General Manager.

Customer Service Responsibilities

  • Providing assistance and support to internal customers in other departments as needed.
  • Handling guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily.
  • Maintaining positive guest and colleague interactions with good working relationships.
  • Greeting visitors, ascertaining the nature of their business, and directing them appropriately.

Other Key Responsibilities

  • Attending and contributing to training sessions and meetings as required.
  • Exercising responsible behavior at all times and positively representing the hotel team.
  • Maintaining strong, professional relationships with competitor hotels, business partners, and other organizations.
  • Ensuring high standards of personal presentation and grooming.
  • Carrying out any other reasonable duties and responsibilities assigned by management.

Employee Responsibility

All employees are expected to safeguard their health and safety, and the health and safety of others, in the workplace.

Replacement and Temporary Mission

Employees are ready and responsible for any job that may be assigned by management.

Requirements

To be successful in this role, you will need:

  • Freshers or 1-2 years of experience in internal and external communication, corporate identity management, and public relations management.
  • Effective communication, relationship development skills, and strong representation skills.
  • Creative, innovative, dynamic, result-oriented, and self-motivated.
  • High organizational planning, follow-up, presentation, and reporting skills.
  • Able to use MS Office programs at an advanced level and have knowledge about special programs for their work.
  • Fluent in spoken and written English.

Estimated Salary Range

$45,000 - $60,000 per year, depending on experience and qualifications.



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