Technical Service Manager

1 month ago

Bengaluru, Karnataka, India SAP Full time

About the Role

SAP is seeking a highly skilled Technical Service Manager to join our Enterprise Cloud Services delivery organization. As a key member of our team, you will be responsible for delivering high-quality results consistently and contributing to SAP's Global strategy of helping customers with adoption of SAP S/4HANA on their path to the Intelligent Enterprise.

Key Responsibilities

  • Act as a trusted technical advisor in the safeguarding and optimization of customer investments into SAP ECS.
  • Own the customer landscape and advise on critical and complex landscape changes during life cycle management.
  • Work as a team with Customer Delivery Managers (CDMs) and ECS internal service delivery to serve and delight our customers, by providing quality services throughout their entire lifecycle.
  • Support the CDM and the TechOps teams for execution of the service delivery plan and calendar.
  • Analyze customer technical requirements and organize / co-ordinate experts from ECS Delivery team and drive those topics to resolution to the satisfaction of the customer.
  • Present the intricacies of the private offering, technical details, and engagement model to internal and external stakeholders.
  • Support the customer or SAP services teams to build customer-specific cloud roadmaps that cover topics around Infrastructure Architecture, Technical Managed services, security, and integration.
  • Guide customers on all technical aspects like Business Continuity, Security & Compliance, Networks, etc.
  • Assess customer security and network requirements to make sure the SAP security architecture framework can meet customer requirements.
  • Conduct Technical & operational reviews (monthly) to measure the progress against defined Cloud architecture & roadmap; establish and drive resolution plans to resolve issues and problems to completion.
  • Support the migration roadmap together with partners, System Integrators, and or SAP Professional Services.

Requirements

  • Bachelor's degree or higher in one of the following areas: Computer Science, Engineering, Information Management.
  • High proficiency in customer communications and presentations is required.
  • High proficiency in the SAP product portfolio, offerings, and industry solutions.
  • Good understanding of SAP solutions (releases, platform interdependencies, etc.)
  • Good understanding of operational aspects (Application or Technical) of SAP solutions in a cloud environment.
  • Good understanding of capabilities of at least one Hyperscale Clouds (AWS; MS Azure or GCP).
  • Willingness to undertake customer-related travel on short notice.
  • 8+ years of experience with SAP Basis administrative duties REQUIRED.
  • 8+ years of customer-facing SAP Technical Consulting experience.
  • 8+ years of solution design, enterprise architecture, and or SAP implementation.
  • SAP NetWeaver, OS/DB migration, SAP HANA, TOGAF certifications are plus.
  • Experience and certifications with IaaS Providers (AWS, MS Azure, or GCP) are an advantage.
  • SAP HANA and S/4 HANA skills would be very helpful but not mandatory.
  • Cloud security including Cyber Security, Encryption, and key management knowledge is preferred.

About SAP

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

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