Retail Store Operations Manager
4 weeks ago
Vodafone Idea Limited, an Aditya Birla Group and Vodafone Group partnership, is India's leading telecom service provider. Our company offers pan India Voice and Data services across 2G, 3G, and 4G platforms. We have a large spectrum portfolio to support the growing demand for data and voice, ensuring we deliver delightful customer experiences and contribute to creating a truly 'Digital India' by enabling millions of citizens to connect and build a better tomorrow.
Key Responsibilities:
• Drive customer delight in every walk-in and overall responsibility for activities at a store - spanning customer service, store-level sales, and revenue targets across all products.
• Execute marketing promotions, display, and store experience schemes.
• Comply with all HSW guidelines and impart knowledge about HSW.
Key Performance Indicators:
• Achieve TNPS & EQ.
• Deliver revenue targets for the store.
• Increase revenue per footfall by aiding customers' purchase decisions.
• Driving sales of all products at a store.
• Ensure and monitor quality of acquisition through the store.
Core Competencies:
• Good communication skills.
• Awareness on technology advancements & new digital product knowledge.
• Continuous learning & empowering talent.
• Building team commitment.
• Leads decision-making & delivering results.
• Products, services, and technology knowledge - consumer.
• Sales planning and forecasting.
• Problem-solving.
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