Customer Support Representative in Banking Operations

3 days ago


Gurgaon, Haryana, India IGT Solutions Full time
Job Summary

The Process Associate for Banking Operations plays a pivotal role in supporting various functions within the banking process, including transaction processing, customer service, and compliance. This role involves ensuring accurate and efficient handling of banking transactions and providing high-quality service to customers.

Key Responsibilities:
  • Customer Support: Assist customers with inquiries, account issues, and transaction-related questions. Provide prompt and professional support to resolve issues.
  • Data Entry and Integrity: Accurately input and update customer information and transaction details in banking systems. Ensure data integrity and confidentiality.
  • Compliance and Risk Management: Adhere to banking regulations, policies, and procedures to ensure compliance and minimize risk.
  • Reporting and Documentation: Generate and review transaction reports, account statements, and other documentation as required.
Eligibility Criteria:

The ideal candidate should possess excellent communication skills, have a strong work ethic, and be able to work in a team environment. Freshers or experienced professionals with 0-4 years of experience can apply.

Benefits:

As an employee of IGT Solutions, you will have access to a range of benefits, including opportunities for career growth and development, competitive compensation packages, and a dynamic work environment that fosters innovation and collaboration.

Compensation:

The estimated salary for this role is ₹450,000 - ₹600,000 per annum, depending on experience and qualifications.



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