Process Associate Role in Content Moderation

4 days ago


India Genpact Full time

We are seeking a highly skilled and motivated individual to join our team as a Process Associate in Content Moderation. This role plays a vital part in maintaining the highest standards of quality within our organization.

The ideal candidate will possess a strong work ethic, be able to work independently and collaboratively within a dynamic team-oriented environment, and demonstrate self-starting skills with intellectual curiosity and creativity.

Key responsibilities include providing resolution to maintain quality standards, reviewing content based on prescribed guidelines, recognizing trends and patterns, and raising timely issues.

To excel in this role, you will require a thorough understanding of processes and policies, excellent customer service skills, and the ability to provide insights that enhance support for users.

You must have a minimum qualification of any graduate (post-graduate an added advantage), be fluent in English and Marwari languages, and preferably possess effective probing skills and analyzing/understanding skills.

Additional preferred qualifications include problem-solving skills with a customer-centric approach and the ability to work on a flexible schedule, including weekend shifts.

This is an exciting opportunity to join a dynamic and innovative organization like Genpact, where we value diversity and inclusion, respect, and integrity, customer focus, and innovation.

We are an equal opportunity employer and do not charge fees to process job applications. We look forward to welcoming talented individuals who share our values and can contribute to our success.



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