ServiceNow Sr. Developer

3 weeks ago


Bengaluru, Karnataka, India Microland Full time

Job Title

ServiceNow Sr. Developer

Job Overview

This role is responsible for the configuration and maintenance of the Firm's IT Service Management tool, ServiceNow. The ServiceNow Sr. Developer will work within an agreed governance model to translate requirements into a live implementation.

The ideal candidate must have strong communication and interpersonal skills with an understanding of ITSM modules, scoped apps, SAM, and CMDB.

Key Responsibilities

  • Maintain the Firm's ServiceNow platform on a day-to-day basis
  • Help deliver the service management roadmap through self-service, automation, and orchestration initiatives
  • Ensure that industry knowledge remains up-to-date and that core data integrity is maintained
  • Work with process owners to rationalise and improve stated requirements
  • Resolve support calls in a timely manner and escalate as required

Requirements

  • Deep knowledge and experience of using JavaScript, web design, server-side programming, data structures, HTML, and CSS
  • Strong relationship skills and the ability to work independently and within a team environment
  • Experience of managing global teams and supporting team management
  • Qualifications including ITIL Foundation and ideally some ITIL lifecycle stream certificates


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