Dispute Resolution Specialist

5 days ago

Anand, Gujarat, India beBeeAnalyst Full time ₹ 6,00,000 - ₹ 10,00,000
Job Overview

Fraud and dispute analysts are essential in managing customer disputes and fraud cases. The role requires a strong understanding of card network rules, excellent analytical skills, and the ability to manage high-volume case workloads efficiently and accurately.

  • Review, investigate, and resolve fraud and dispute cases according to Mastercard chargeback rules and internal policies.
  • Analyze transaction data and supporting documentation to determine case validity and liability.
  • Prepare and submit dispute case files, representments, and supporting evidence to Mastercard within required timeframes.
  • Communicate with internal teams, issuing banks, acquirers, and merchants to ensure timely resolution of disputes.
  • Identify patterns and emerging fraud trends, escalating insights to fraud prevention teams.
  • Maintain accurate records and reporting of dispute activities for compliance and audit purposes.
  • Support continuous process improvement and adherence to regulatory and card-network compliance requirements.
Required Skills and Qualifications
  • 2–5 years of experience in fraud, disputes, or chargebacks (Mastercard experience required; Visa knowledge a plus).
  • In-depth knowledge of Mastercard chargeback rules and dispute life cycle.
  • Strong analytical, problem-solving, and decision-making skills.
  • Ability to manage multiple cases simultaneously with strong attention to detail.
  • Excellent written and verbal communication skills.
  • Familiarity with fraud detection tools, case management systems, and regulatory requirements (Reg E, Reg Z preferred).

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