Senior Manager, Process Design Specialist

4 weeks ago


Chennai, Tamil Nadu, India Athenahealth Full time

We are seeking a Senior Manager, Process Design to join our team at Athenahealth. This individual will play a pivotal role in shaping the operational landscape of our organization.

The successful candidate will be tasked with the development and refinement of cross-organizational process designs to improve operational efficiency. This will involve employing process mapping techniques to visualize workflows and pinpoint areas with opportunities for improvement.

Key Responsibilities:

  • Work closely with cross-functional teams to gather requirements and present design concepts, ensuring alignment with business goals.
  • Create detailed process maps outlining current and future state workflows.
  • Analyze and document user journeys to enhance customer experience.
  • Collaborate with stakeholders to identify pain points and opportunities for improvement.
  • Map out comprehensive service blueprints for both customer and employee journeys, detailing interactions, touchpoints, and back-end processes.

Requirements:

  • Bachelor's or Master's degree in business, Project/Process Management, Computer Science, Engineering, or a related field.
  • Strong knowledge of industry best practices, change management, solution architecture, and process design principles.
  • Demonstrated ability to lead teams and prioritize multiple efforts simultaneously.
  • Proven ability in project management and/or cross-team partnerships.

About Athenahealth:

We are a healthcare technology company dedicated to creating a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Our team is passionate about modernizing the healthcare experience, and we are committed to fostering an inclusive and collaborative work environment.



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