Channel Service Enablement Specialist
4 weeks ago
At Johnson Controls, we are a leading player in the B2C market with a strong network of Channel Partners marketing YORK Mini Chillers for Comfort, Industrial, and Process cooling applications. Our Channel Enablement Program aims to drive partnership excellence and sustainable Win2Win relationships.
Key Responsibilities
- Drive Service Enablement programs with JCI Channel Partners to provide service training, best install practices, warranty support, and troubleshooting assistance.
- Create processes to simplify service delivery, ensuring quicker turnaround times for restoration and resolution.
- Track and assess Service skills and gaps of each Channel Partner for upgrade programs and investments.
- Develop comprehensive Training programs for each product, conducting both online and offline Service Training Programs.
- Provide guidelines on best Install and commissioning practices, offering remote or onsite support for troubleshooting and restoration.
- Drive Training & Certification to Commission and Service YORK Mini Chillers.
- Track installation with Chiller Serial Numbers, commissioning as per JCI guidelines, establish warranty, and issue warranty certificates.
- Investigate and establish warranty claims, coordinate supply of parts, track restoration, and report.
- Monitor Spares stock levels with Distributor & Channel Partners to support warranty services.
- Conduct customer surveys to achieve C-Sat Score as per JCI global standards, and build reference installations in collaboration with JCI Channel Partners.
Within Johnson Controls
- Liaise with JCI global factory on updates on Service manuals and spares.
- Track and maintain adequate stock of high-value critical spares for warranty service.
- Upgrade Service training content and modules with technical support team, arranging and scheduling Service training on Partner Learning Portal (PLP).
- Periodically carry out warranty analysis and root cause analysis to provide feedback for continuous improvement.
Requirements
- BE/B.Tech/Diploma in Air Conditioning and Refrigeration or Mechanical/Electrical Engineering with 7 to 10 years of experience in HVAC field experience in project/operations.
- Basic knowledge on HVAC-related Electricals/Controls.
- Knowledge/exposure to Installation and site-related activities.
- Knowledge on Selection of Plant equipment as Chillers, Pumps, Cooling Towers, Heat Exchangers, Expansion Tanks, Air Side (an added advantage).
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