Customer Support Representative

1 week ago


Chennai, Tamil Nadu, India CapTalent HR Full time

We are seeking a skilled Customer Support Representative to join our team at CapTalent HR. This is an exciting opportunity to work with us as we continue to grow and expand our operations.

This role involves providing exceptional support to customers through various communication channels, ensuring timely resolutions to their queries and concerns. As a key member of our team, you will play a vital role in maintaining a positive customer experience, thereby driving loyalty and satisfaction.

Key Responsibilities:

  • Respond promptly to customer inquiries via phone, email, or chat
  • Provide accurate and helpful solutions to resolve customer issues
  • Escalate complex issues to senior team members when necessary
  • Maintain up-to-date knowledge of products and services to offer informed support

Requirements:

  • Excellent communication and interpersonal skills
  • Strong problem-solving and analytical skills
  • Able to work in a fast-paced environment with multiple priorities
  • Familiarity with CRM software and other relevant tools

Benefits:

  • Competitive salary of ₹14,000 per month (CTC: ₹16,000)
  • Ongoing training and development opportunities
  • A supportive and dynamic work environment
  • Immediate start available for the right candidate

Please note that immediate joiners are preferred for this role. We look forward to hearing from qualified candidates who are passionate about delivering exceptional customer service.



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