Service Planner

2 weeks ago


Chennai, Tamil Nadu, India Rentokil Initial Full time
About Us

Rentokil Initial is a leading provider of pest control services, with a strong presence in India.

We are committed to delivering exceptional customer service and setting new standards in the industry.

Job Summary

We are seeking a highly organized and detail-oriented Service Planner to join our team.

The successful candidate will be responsible for planning and coordinating service activities, ensuring timely completion of tasks and maintaining high levels of customer satisfaction.

Key Responsibilities
  • Plan and schedule service activities, including contract renewals, jobbing, and callouts
  • Organize and prioritize tasks effectively, ensuring timely completion and high levels of quality
  • Liaise with sales and service teams to accommodate urgent service visit appointments and communicate changes to affected customers
  • Ensure customer service-related complaints or termination notifications are addressed promptly and effectively
  • Manage service documentation and follow up on customer and technician feedback
  • Update service data accurately and in a timely manner into business systems
  • Support the transition from paper-based to system and digital-based planning and documentation
  • Review service reports with the Operations Executive and Branch Manager, highlighting areas of concern and providing recommendations for improvement
  • Assist the Assistant Branch Manager/Branch Manager in monitoring service productivity and efficiency-related KPIs
  • Maintain positive working relationships and effective communication with sales and service colleagues, supervisors, technicians, and operations staff
Requirements
  • Minimum graduation with 1-3 years of relevant experience in managing a team
  • Basic computer skills for reporting and work management
  • Effective communication and negotiation skills
  • Ability to work patiently in a dynamic service environment
What We Offer
  • Attractive incentives
  • Annual Performance-Based Bonus
  • Group Mediclaim Insurance Policy

Our values of Safety, Integrity, Innovation, Learning & Development, Open & Transparent, and Performance Orientation guide our actions and decisions.

We are committed to building an inclusive and diverse workplace, welcoming individuals from all backgrounds.


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