Technical Support Specialist
4 weeks ago
Job Description
This position is responsible for providing effective colleague support & services to Tesco's businesses, delivering high-quality work while continuously improving triaging processes of maintenance work orders throughout their life cycle.
Key Responsibilities
- Represent Talent Acquisition in all forums/seminars pertaining to process, compliance, and audit
- Perform other miscellaneous duties as required by management
Requirements
Deep expertise in a particular process or field. First-line team supervisory responsibility on process mentoring, on-the-job training, coordinating, and communicating.
Maintain relationships with multiple partners and handle customer issues within process. An experienced level of knowledge in full maintenance & support center life cycle.
Additional Skills
Hands-on experience with incident management, root causing & driving learnings. Quality audits for the team and improvement areas identified. Lead the training requirements of the team, engage with leadership teams, and handle inbound/outbound calls as a lead by example.
Data management & reporting - Day-to-day tracking and submitting EOD data/reports to be shared with leadership and other key partners. Should be able to lead staffing, scheduling & breaks of team members.
Qualifications
Adv MS Office – Excel, Word, PowerPoint. Numeracy skills, listening, English speaking, reading, and writing. Planning & organising, analytical ability, problem-solving.
Important Notice
Tesco Bengaluru does not authorise any third parties to release employment offers or conduct recruitment drives via a third party. Beware of inauthentic and fraudulent job offers or recruitment drives from any individuals or websites purporting to represent Tesco.
Tesco Bengaluru does not charge any fee or other emoluments for any reason or seek compensation from educational institutions to participate in recruitment events.
Please check the authenticity of any such offers before acting on them and where acted upon, you do so at your own risk.
Tesco Bengaluru shall neither be responsible for honouring or making good the promises made by fraudulent third parties nor for any monetary or any other loss incurred by the aggrieved individual or educational institution.
In the event that you come across any fraudulent activities in the name of Tesco Bengaluru, please feel free to report the incident at recruitment_compliance_india@tesco.com
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