Technical Solutions Architect
3 days ago
About the Role
We are seeking a seasoned Technical Solutions Architect to join our team at NTT DATA.
Job Summary
The successful candidate will be responsible for ensuring that assigned infrastructure at client sites is configured, installed, tested, and operational. This includes performing necessary checks, applying monitoring tools, and responding to alerts. The Technical Solutions Architect will also identify problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail.
Key Responsibilities
- Infrastructure Management: Ensure that assigned infrastructure at client sites is configured, installed, tested, and operational.
- Monitoring and Troubleshooting: Perform necessary checks, apply monitoring tools, and respond to alerts.
- Incident Logging: Identify problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail.
- Support Calls: Assist in analyzing, assigning, and escalating support calls.
- Root Cause Analysis: Investigate third-line support calls assigned and identify the root cause of incidents and problems.
- Issue Escalation: Report and escalate issues to 3rd party vendors if necessary.
- Client Communication: Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by the company.
- Work Optimization: Proactively identify opportunities for work optimization, including opportunities for automation of work.
- Team Coaching: Coach L2 teams for advanced technical troubleshooting and behavioral skills.
- Project Management: May manage and implement projects within technology domains, delivering effectively and promptly per client-agreed requirements and timelines.
- Disaster Recovery: May work on implementing and delivering Disaster Recovery functions and tests.
Requirements
- Education: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
- Certifications: Certifications relevant to the services provided carry additional weightage on a candidate's qualification for the role.
- Experience: Seasoned Managed Services experience handling complex cross-technology infrastructure; seasoned experience working in Engineering functions within medium to large ICT organizations.
- Skills: Working knowledge of ITIL processes and experience working with vendors and/or 3rd parties.
What We Offer
NTT DATA offers a competitive salary range of $120,000 - $180,000 per annum, depending on location and experience. This estimate is based on national averages and may vary based on local market conditions. Additionally, we provide a comprehensive benefits package, including health insurance, retirement plans, and paid time off.
About NTT DATA
NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.
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