Global Service Delivery Lead

2 days ago


Gurgaon, Haryana, India Getronics Full time

Getronics is seeking an experienced Global Service Delivery Lead to join our India Digital Workspace team. As a key member of our Technical Management Tower, you will be responsible for leading and managing a team of 8-10 professionals in India.

The ideal candidate will have at least 5+ years of experience managing local and global teams, as well as 12+ years overall experience in IT Operations. You will possess excellent people skills, allowing you to deal with demanding situations and establish an attractive working environment for the team to prosper.

In this role, you will monitor and drive day-to-day operations, ensuring a smooth customer experience and achieving prescribed operational (KPIs, SLAs, CSAT, ESAT) and financial objectives. You will also liaise with all stakeholders, including customer success managers, in-client architects, customer service engineers, and various ITIL function representatives.

The salary for this position is estimated to be ₹25,00,000 - ₹35,00,000 per annum, depending on location and experience. This is a competitive offer, and we are looking for someone who can bring their expertise and passion to our team.

We value your time and effort, and we are committed to providing a supportive and inclusive work environment. If you are a motivated and results-driven individual with a strong background in IT Operations, we encourage you to apply for this exciting opportunity.



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