Business Process Training Manager

7 days ago

Ellore, Andhra Pradesh, India beBeeKnowledge Full time ₹ 60,00,000 - ₹ 80,00,000

A business seeks a Knowledge Transfer and Management Professional to drive excellence in knowledge-sharing across its organization, spanning APAC & EMEA regions. The ideal candidate will lead and manage end-to-end knowledge transfer and functional process training for GBS managed functions in Bengaluru.

The successful individual will ensure upskilling and transition support across various platforms such as MSD, PeopleSoft, Oracle, Gordon, Basware, Invevo, Transflow, SuccessFactors, local HR Systems, and other operational applications/platforms/ERPs. They will be responsible for training new users, upskilling existing users, supporting new functionality rollouts, training onshore teams on MSD, Peoplestrong, Oracle, HR System rollouts during new country transitions, and developing test cases for emerging business scenarios.

Key Responsibilities:
  • Design and implement a comprehensive roadmap for knowledge transfer and management, ensuring critical process knowledge is captured, standardized, and effectively disseminated across teams during transitions and platform changes.
  • Develop and maintain training content, manuals, and e-learning modules for the aforementioned systems, including language training.
  • Conduct engaging training sessions (virtual and in-person) for new hires, upskilling, and process changes.
  • Track training effectiveness through assessments, feedback, and performance metrics.
Requirements:
  • 6+ years of experience in Shared Services Organization/GBS/GCC, with 3+ years in training or learning & development roles.
  • Exceptional understanding of the critical success factors for GBS as a reliable, effective, and efficient business service provider.
  • Familiarity with compliance, audit requirements, and internal controls.
  • Strong working knowledge of Oracle Financials, MSD, and Invevo platforms, SuccessFactors including data migration.
  • Certification like Dynamics 365 Finance Functional Consultant Associate/Finance and Operations Apps Solution Architect Expert, Oracle Cloud ERP, SAP FICO/ HR systems.
  • Experience working in shared services, global finance operations, or transformation environments is an advantage.
  • Fluency in English

This position requires strong analytical skills to assess training effectiveness and drive continuous improvement, as well as excellent facilitation, communication, and stakeholder engagement skills.

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