Network Systems Specialist

1 week ago


Chennai, Tamil Nadu, India Movate Full time
Network Engineer

Movate is seeking a skilled Network Engineer to join our team.

Job Overview

The successful candidate will be responsible for troubleshooting and resolving Level 1 issues, ensuring consistent customer satisfaction, and documenting all communication with customers in the CRM. The ideal candidate will have a thorough understanding of OSI layers, TCP/IP protocols, and MAC header structure.

Key Responsibilities:
  • Troubleshoot/Diagnose all Level 1 issues from customers and drive satisfactory resolution.
  • Troubleshoot Product, Codes, and Configuration issues.
  • Ensure consistent customer satisfaction.
  • Document all communication with customers in the CRM.
  • Interface with international customers.
  • Timely handoff (escalation) of cases that require technical or political to L2/L3 TAC.
Required Skills:
  • Detailed understanding of OSI layers' functions and relevant protocols.
  • Thorough understanding of TCP/IP protocols, including windowing/handshake mechanism.
  • Understanding of MAC header structure and use of each field.
  • Understanding of IP header structure and use of each field.
  • Knowledge of ARP, including how it works in Layer 2 and Layer 3 communication.
  • Understanding of Mac address table fields and how a switch uses them for switching decisions.
  • Understanding of ARP table and how a switch uses it.
  • Understanding of Routing Table fields and how a Router uses them for routing decisions.
  • Clear understanding of DHCP protocol messages and operation in layer 2 and layer 3 scenarios.
  • Thorough understanding of Broadcast domain and Collision Domain.
  • Thorough understanding of Unicast, Multicast, and Broadcast traffic.
  • Thorough understanding of Subnetting, Vlan, VTP, 802.1q, STP, Linkage.
  • Thorough understanding of RIP (version 1 and 2) and OSPF (link states, LSA types, area types, router types, neighbor communication).
  • Good troubleshooting approach (from Level 1 to 7 of OSI).

This is a challenging opportunity for an experienced Network Engineer to grow with our company.

We offer a competitive salary range of $80,000 - $110,000 per annum, depending on experience.



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