Client Support Specialist

4 weeks ago


Pune, Maharashtra, India Ensono Full time

Job Summary

Ensono is seeking a skilled Client Support Specialist to join our MMC Operations Level 1 team. As a key member of our team, you will be responsible for providing exceptional support to our clients, ensuring their infrastructure runs smoothly and efficiently.

Key Responsibilities

  • Manage all tickets logged into the queue, ensuring timely resolution and effective communication with clients.
  • Conduct proactive and reactive incident and event management, reducing the number of repeat issues through root cause analysis.
  • Build strong client relationships by becoming a point of contact for clients, working closely with internal departments to mitigate client concerns and resolve incidents.
  • Respond to client issues received by telephone, voice mail, email, and via the customer portal, ensuring effective client communications take place.

Requirements

  • A basic to intermediate understanding of Infrastructure technologies, including Unix, Microsoft Windows Server, Storage/Backup, and Networking.
  • Demonstrable experience of working in an IT infrastructure-focused helpdesk role.
  • Excellent customer service skills, with the ability to multi-task and work well under pressure.

About Ensono

Ensono is a leading provider of IT infrastructure services, dedicated to helping our clients achieve their business goals through innovative technology solutions.



  • Pune, Maharashtra, India Madison Logic Full time

    About Madison LogicMadison Logic is a global company that empowers B2B organizations to convert their best accounts faster. Our team is reshaping B2B marketing and having fun in the process.About the RoleAs a Client Onboarding and Support Specialist, you will be responsible for meeting established SLAs in providing Madison Logic's B2B clients with top-tier...


  • Pune, Maharashtra, India Madison Logic Full time

    Job Description:About Madison Logic:Our team is dedicated to reshaping B2B marketing and delivering exceptional results. We take pride in our diverse backgrounds and commitment to excellence. As a Client Onboarding and Support Specialist, you will play a crucial role in ensuring seamless onboarding and support experiences for our B2B...

  • Help Desk Specialist

    1 month ago


    Pune, Maharashtra, India Hawaii Tech Support Full time

    Job Title: Help Desk EngineerHawaii Tech Support is seeking a skilled and dedicated Help Desk Engineer to provide first-line technical support to our clients. As a Help Desk Engineer, you will be responsible for diagnosing and resolving hardware, software, cloud applications, and network-related issues.Key Responsibilities:Provide timely and accurate...

  • IT Support Specialist

    4 weeks ago


    Pune, Maharashtra, India Wipro Full time

    Role PurposeThe IT Support Specialist is responsible for ensuring the smooth operation of client's software, hardware, and network. This involves resolving, maintaining, and managing service requests from end-users in a timely and efficient manner, adhering to defined SLA's for client satisfaction.Key Responsibilities:Ensure timely response to all client...


  • Pune, Maharashtra, India Madison Logic Full time

    Company OverviewAbout Madison Logic:We empower B2B organizations globally to convert their best accounts faster.SalaryThe estimated salary for this role is $70,000 per year.Job DescriptionClient Onboarding and Support SpecialistAs a Client Onboarding and Support Specialist, you will be responsible for meeting established SLAs in providing Madison Logic's B2B...


  • Pune, Maharashtra, India CRIF India Full time

    Job Title: Customer Support SpecialistJob Description:We are seeking a highly skilled Customer Support Specialist to join our team at CRIF India. As a Customer Support Specialist, you will be responsible for collecting and entering data on companies, verifying documents, and delivering reports to clients. You will also be responsible for managing new...


  • Pune, Maharashtra, India Vyom Labs Pvt Ltd Full time

    Job Title: IT Support SpecialistWe are seeking a highly skilled IT Support Specialist to join our team at Vyom Labs Pvt Ltd. The ideal candidate will have strong technical expertise and excellent communication skills in the Portuguese language.Job Summary:The successful candidate will be responsible for providing top-notch technical support to our clients,...


  • Pune, Maharashtra, India Mindpool Technologies Full time

    Job Title: Network Support SpecialistJob Summary: We are seeking a highly skilled Network Support Specialist to join our team at Mindpool Technologies. The ideal candidate will have a strong background in networking and a passion for delivering exceptional support to our clients.Responsibilities:Monitor and maintain our network infrastructure to ensure...


  • Pune, Maharashtra, India THE BANK OF NEW YORK MELLON CORPORATION Full time

    About the Role:We are seeking a skilled Client Onboarding Specialist to join our Client Activation team. As a key member of our team, you will be responsible for providing quality support to clients with critical and sensitive standing instructions setups, responding to client inquiries, and resolving moderately complex operational or client issues.Main...


  • Pune, Maharashtra, India THE BANK OF NEW YORK MELLON CORPORATION Full time

    Key Client Onboarding SpecialistAs a Key Client Onboarding Specialist at BNY Mellon, you will be responsible for providing high-quality support to clients with complex transactions and processes on a daily basis. You will independently assist clients by responding to inquiries regarding company products, services, and procedures.Responsibilities:Provide...


  • Pune, Maharashtra, India Virtusa Full time

    Job OverviewVirtusa is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical integration support for merchant integrations, resolving technical integration related queries, and identifying and addressing integration queries and issues.Key...


  • Pune, Maharashtra, India Ensono Full time

    Job Summary: We are seeking a highly skilled Technical Support Specialist to provide first-level support for Ensono's associates and external clients. The successful candidate will be responsible for capturing and documenting relevant information, prioritizing issues, and investigating solutions.Key Responsibilities:Provide first-level support for computer...


  • Pune, Maharashtra, India Quorum Software Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Quorum Software. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients across the energy value chain.Key ResponsibilitiesProvide timely and effective technical support to clients via phone, email, and other...


  • Pune, Maharashtra, India Agivant Technologies India Private Limited Full time

    Job TitleTechnical Support SpecialistAgivant Technologies India Private Limited is seeking an experienced Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide advanced technical support to our global client base and partners.Key Responsibilities:Provide Tier 1-3 SupportTroubleshootingIncident ManagementKnowledge...


  • Pune, Maharashtra, India Vyom Labs Pvt Ltd Full time

    Job Title: Technical Support Specialist - IT InfrastructureJob Summary: We are looking for a skilled IT support specialist to join our team at Vyom Labs Pvt Ltd. As a technical support specialist, you will be responsible for providing technical assistance to our clients and internal teams, focusing on IT infrastructure, Azure, and Office 365...


  • Pune, Maharashtra, India Vyom Labs Pvt Ltd Full time

    About the RoleWe are seeking a highly skilled and multilingual Bilingual Support Specialist to join our team. As a Bilingual Support Specialist, you will be responsible for providing exceptional customer service to our clients in a variety of languages.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a timely and professional...


  • Pune, Maharashtra, India Vimerse Infotech Inc Full time

    Job OverviewVimerse Infotech Inc is seeking a skilled Technical Support Specialist to join our team. In this role, you will provide high-quality customer service and technical support to our US and Global clients.This is a 24x7 rotational shift position requiring strong problem-solving skills, attention to detail, and excellent communication skills.


  • Pune, Maharashtra, India vetarasoft technologies Full time

    Vetarasoft Technologies is a leading IT services and staffing company dedicated to delivering tailored solutions for clients worldwide. Our team of experts specializes in transforming innovative ideas into cutting-edge software solutions, ensuring our clients receive unparalleled support in design, technology, and staffing.The Role As a Client Relationship...


  • Pune, Maharashtra, India Gentrack Full time

    Role Overview:Gentrack is seeking a highly skilled Cloud Support Specialist to join our team. As a Cloud Support Specialist, you will be responsible for providing first and second line support to our customers across the globe.Key Responsibilities:• Respond to customer queries and requests related to our cloud products.• Perform root cause analysis on...


  • Pune, Maharashtra, India Enghouse Systems Full time

    Job Title: Customer Support SpecialistAbout the RoleWe are seeking a skilled Customer Support Specialist to join our team at Enghouse Networks.Key Responsibilities* Provide technical support to customers, addressing complex problems and ensuring high levels of customer satisfaction* Collaborate with internal and external stakeholders to resolve issues and...