HR Service Specialist
2 weeks ago
About the Role
The HR Services Analyst will play a critical role within our People Resource Center (PRC), delivering exceptional inquiry management and transaction fulfillment services to employees and leaders. This position is responsible for providing initial intake, assessment, and diagnosis of inquiries related to basic payroll, benefits, and human resources topics. In addition, this role will process escalated transactions, including benefit changes, new hires, terminations, job data changes, and employment verification.
Key Responsibilities
- Respond accurately and promptly to questions and inquiries received via phone, chat, web, or email.
- Probe for information to diagnose the issue and determine the best course of action to assist the employee with resolution.
- Properly identify and escalate complex inquiries/issues to the appropriate escalation point via case management tool for research and resolution.
- Utilize available tools and knowledge to consistently respond to questions and provide education and coaching to employees on how and where to obtain information on their own in the future.
- Perform assigned data audits to proactively identify and correct errors in employee HR data related to HR and benefits data.
- Stage new hire processing and work on internal transfer of employees across the globe.
- Manage HR data changes, such as address/location changes, name changes, and benefit corrections.
- Complete transactions related to benefit changes, job data changes, leader, and compensation changes.
- Fulfill general requests for documentation, such as employment verification letters.
- Maintain and document procedures.
- Participate in process improvement initiatives and specific projects involving or impacting the PRC as requested.
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