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ServiceNow Lead

1 month ago

Bengaluru, Karnataka, India Carrier Full time

Job Title: ServiceNow Lead

This role will be responsible for performing requirements gathering, functional and technical design, development, testing, deployment, and operational support activities in support of the enterprise products used by the department.

Key Responsibilities:

  • Independently perform the analysis, design, and development of ServiceNow software solutions delivering high-quality and performance to best meet customer needs.
  • Collaborate with cross-functional teams to identify and prioritize business requirements.
  • Provide strong technical expertise and collaborate with other IT specialists to rapidly develop and deliver stunning solutions that meet changing business needs.
  • Perform all necessary discovery and fact finding to fully understand more complex business problems and opportunities and independently execute all assignments.
  • Advanced scripting of business rules, UI Policies, Client Scripts, ACLs, Workflow Activities, etc.
  • Analyze and recommend solutions to development and production issues while effectively communicating to the project team, applicable vendors and/or the manager in a timely manner.
  • Provide advanced support for ServiceNow by troubleshooting, fixing bugs and conducting root cause analysis.
  • Facilitate and support the rollout of new applications and enhancements in ServiceNow.
  • Advise functional and administrative teams on design, development and overall ServiceNow best practices.
  • Provide direction and assistance to less experienced team members.
  • Staying abreast of emerging trends and technologies in ServiceNow development ensures your success.

Requirements:

  • 7+ years of Technical Experience in Service now
  • 2+ years of experience in Service Now HRSD module is preferrable.
  • Excellent communication and organizational skills
  • Bachelor's degree in computer science or information technology or computer information systems, or a similar field
  • Self-motivated and a good team player