Business Intelligence Manager

1 month ago

Bengaluru, Karnataka, India Athenahealth Full time

Overview


Athenahealth is seeking an experienced Business Intelligence Manager in Marketing Analytics to join the Marketing department. This position will be responsible for designing, developing, and maintaining Marketing's business intelligence assets through the governance of marketing datasets and proper communication with stakeholders.


Responsibilities



  • Manages the intake of reporting requests and questions, assesses the prioritization of work by business impact, and coordinates the development of the work with stakeholders to ensure service delivery.
  • Manages the lifecycle of BI development projects from the initial assessment intake, building the wireframe of the dashboard proposal, architecting the data model, actual development of the BI asset, and deploying the dashboard into production with proper marketing enablement.
  • Manages stakeholders on how dashboards should be utilized with in-depth knowledge of underlying data models, understanding the objective of each dashboard towards a business challenge, and maintain robust dashboard labeling to ensure data literacy and fluency amongst active users.
  • Supports the intake of stakeholder questions from ServiceNow queue that relate to clarifications, questions, or enhancements against new/existing dashboards, along with ad-hoc data requests.
  • Contributes to building technical sources of truth in MOPS' Snowflake environment to enhance data insight towards stakeholder business metrics.
  • Supports the overall BI workspace by debugging production issues, deprecating old and unused assets where needed, and ensuring BI assets are operating properly for end users.
  • Supports non-Power BI dashboards (ie. Salesforce Wave dashboards) that are critical to Sales and Marketing and knowing the business processes that ladder up to performance measurement.
  • Partners alongside team members in BI development projects, ensures data accuracy prior to stakeholder sharing, and helps coach team members on overall KPI development.
  • Stays up to date with latest data visualization trends and provides recommendations on best development practices across the team.

Minimum Qualifications



  • Bachelor's degree in business, Computer Science, Data Science, Marketing Analytics, or a related field.
  • 7+ years of experience in a data analytics and/or business intelligence developer role.
  • Strong proficiency in SQL and experience with data warehousing solutions (e.g., Snowflake) and dataset development.
  • 3-5 years of PowerBI data visualization experience including advanced experience in DAX formula development, Copilot functionality, Power Automate, etc.
  • Proven experience working with large and complex datasets and working knowledge of data engineering concepts like ETL and data ingestion methodologies.
  • Experience working and communicating with non-technical stakeholders in overall requirements gathering, dashboard wireframing, and developing proper user experience.
  • Working knowledge of digital marketing analytics KPIs – including web analytics, email, data management, attribution modeling, SEO, and SEM. Also, associated experience with marketing analytics tools (e.g., Google Analytics, Adobe Analytics).
  • Strong analytical and problem-solving skills with attention to detail with minimal supervision.
  • Excellent communication skills and ability to work collaboratively in a team environment and flexibility to be available through 12PM US EST time.
  • Experience collecting business and technical requirements for analyses.

Preferred Qualifications



  • 7+ years of experience in a data analytics or digital marketing role.
  • Master's degree in data science, business, economics, digital marketing, analytics, or a related field.
  • 1+ year of working experience in a CRM system (ie. Salesforce).
  • Strong experience presenting published dashboards amongst non-technical audiences with clear communication.
  • Familiarity with advanced statistical and programmatic modeling through applications like Python, R, SPSS.
  • Strong foundation in constructing data models that appropriately align on the backend of a dashboard.
  • Curious, organized, methodical, and proactive mindset with strong communication skills.

About Athenahealth


Athenahealth develops and implements products and services that support US healthcare. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.


We are small enough that your individual contributions will stand out—but large enough to grow your career with our resources and established business stability. Giving back is integral to our culture. Our AthenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future.


We offer a range of benefits, including health and financial benefits, commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces. We also encourage a better work-life balance with flexibility and digital collaboration tools. Our vibrant and talented employees spark the innovation and passion needed to accomplish our goal of creating a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

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