Cloud Operations Specialist
1 month ago
**Job Summary**
This role involves providing top-notch support to our cloud infrastructure, ensuring seamless operations and resolving any issues promptly. As a Cloud Operations Specialist, you will be responsible for monitoring our cloud environment, collaborating with the development team, and providing timely and effective resolutions to customer tickets.
Primary Responsibilities
- Monitor and respond to cloud infrastructure issues
- Learn and master DevOps skills on the job
- Provide timely and effective resolutions to customer tickets
- Collaborate with the Dev Team to coordinate on customer tickets
- Update open tickets on a daily basis
- Meet productivity expectations as defined by the process or manager
- Enter bugs to Engineering for infrastructure issues
- Keep status and change logs for any work
Requirements
- Knowledge of Azure
- Working knowledge of Linux environment
- Basic knowledge of DevOps concepts
- Ability to follow instructions as directed
- Willingness to work in a 24 x 7 environment
- Experience with ticketing tools like Jira, ServiceNow
- Excellent communication skills in English (both spoken and written)
Bonus Requirements
- Self-motivated with excellent interpersonal skills
- Innovative and self-starter
- Detail and analytical orientation
- Problem-solving and conflict resolution skills
- Demonstrated ability to work in a fast-paced environment
- Ability to respond to common inquiries or complaints from customers
- Must be well organized and driven to meet deadlines
- Attention to detail. Able to work with little or no supervision.
- Ability to work with team members across the globe
About Us
BETSOL is a Data Management and Intelligent Automation company offering products and solutions to both enterprises and consumers. We are a global company with engineering teams in multiple locations. Our success is recognized with industry awards and a net promoter score that is 2x the industry average. We take pride in being an employee-centric organization.
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