Operational Excellence Manager

1 day ago


India Mettl Full time

About Mettl

Mettl is a leading provider of content-based use cases, offering consulting services to customers and maximizing value from their investment in our platform.

Job Summary

We are seeking an Operational Excellence Manager to join our team and drive customer success activities and outcomes for our key accounts. This role will involve building and maintaining relationships with our customers, driving new business growth through greater advocacy and reference-ability, and influencing future lifetime value through higher product adoption and overall health scores.

Earn up to ₹80 Lakhs per annum

This exciting opportunity offers a salary range of ₹50 lakhs to ₹80 lakhs per annum, depending on experience, based in Gurgaon. We offer a comprehensive benefits package, including opportunities for growth and development, a dynamic work environment, and a competitive compensation package.

Responsibilities

  • Build and maintain relationships with key customers to ensure timely consumption engagement management, renewal enablement, and high-quality reporting and insights.
  • Drive new business growth through greater advocacy and reference-ability by identifying opportunities to partner with sales for cross-sell/up-sell and delivering exceptional customer experiences.
  • Influence future lifetime value through higher product adoption and overall health scores by collaborating with internal teams to resolve customer issues and provide feedback to improve products and services.
  • Manage influence through persuasion, negotiation, and consensus building to ensure operational excellence and meet customer needs.
  • Collaborate with the sales team to identify opportunities for cross-sell/up-sell and deliver targeted marketing campaigns to existing clients.

Requirements

  • An enthusiastic and creative contributor with a desire for continuous learning and growth, preferably with 6-8 years of experience in customer-facing roles handling large and enterprise clients.
  • Able to manage influence through persuasion, negotiation, and consensus building, with strong empathy for customers and passion for revenue and growth.
  • Strong understanding of assessment categories and the process of assessment creation and its outcomes, with excellent communication and problem-solving skills.
  • Eager to learn, adapt, and perfect your work; you seek out help and put it to effective use.


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