IT Infrastructure Operations and Support Manager
3 days ago
**Job Title:** IT Infrastructure Operations and Support Manager
Location: Gurugram, India - Hybrid work mode.
Job Type: Full-time
About Us:
Lancetech Solutions is a leading provider of IT infrastructure operations and support services. We are seeking an experienced IT Infrastructure Operations and Support Manager to join our team.
About the Role:
The successful candidate will be responsible for managing day-to-day IT infrastructure operations and support activities. This includes ensuring process alignment, managing datacenter operations, performing lifecycle management of datacenter equipment, coordinating with vendors and stakeholders, identifying gaps and improvement areas, proposing and implementing corrective measures, organizing and prioritizing workload, imbibing new insights and suggestions for overall growth and improvement of processes, maintaining documentation of new technical transitions and processes, preparing management reports and dashboards to track critical KPIs.
Requirements:
- 8+ years of professional experience in IT Infrastructure Operations & Production Support environment
- Experience in leading technical transitions/projects, solutioning, data center consolidations, large-scale enterprise systems integration, IT Strategy and Management, IT Transformations, Cloud Architecture and migrations
- Strong hands-on experience in managing Active Directory, DNS, DFS, DHCP & Microsoft 365
- Strong troubleshooting skills in managing Windows/Linux servers performance issues and health checks
- Good hands-on experience on Nutanix HCI, AHV, VMWare & Citrix Xendesktop VDI virtualization technologies
- Strong administration & troubleshooting skills on SSO, Okta, Microsoft MFA
- Hands-on experience in patching & updating windows OS environment using MS Intune & WSUS servers
- Work with Security team to fix vulnerabilities identified in the systems & applications
- Strong understanding of Datacenter architecture, Virtualization, Storage, Network links LAN/WAN, firewalls, routers, switches & interfaces
- Should be able to perform BCP & DR solutions
- Experience in automation tools like Ansible, chef, puppet
- Facilitate investigation of complex technical issues, work with vendors if needed & evaluate RCA's
- Should have experience on monitoring tools like SolarWinds, Nagios, Datadog to monitor IT Infrastructure & services
- Have administration knowledge on Cloud models like Azure & AWS
- Strong understanding in ITIL Processes i.e. Incident/ Problem/ Change/ Event Management
- Self-motivated, able to prioritize and execute tasks in a high-pressure environment
- Consistent track record in bringing innovative ideas and its implementation to improve the overall effectiveness of IT Operations
- Advanced proficiency with MS Office Tools, Service Now, Reporting
- Good communication & interpersonal skills
Preferred Skills:
- Windows OS 2019, 2016, 2012
- Citrix
- SCCM
- OKTA
- MFA
- SolarWinds
- Databases
- Linux OS RHEL/Ubuntu/Debian
- VMWare & Hyper-V
- Budgeting
- Mentoring
What We Offer:
We offer a competitive salary range of $120,000 - $180,000 per annum, depending on experience, plus benefits including health insurance, retirement plan, and paid time off.
How to Apply:
If you are a motivated and experienced IT professional looking for a challenging role, please submit your resume and cover letter to us.
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