IT Service Management Specialist
4 days ago
**Job Title:** IT Service Management Specialist
**Location:** Remote/On-Site (Details to be discussed with the candidate)
We are seeking an experienced Remedy ITSM Specialist to join our team at Sonata Software. The ideal candidate will have comprehensive expertise in both Remedy 7.6 and ITSM Remedy 9.1, as well as hands-on experience in AR module customizations.
**Salary Range:** $120,000 - $180,000 per annum, depending on location and experience.
The successful candidate will work closely with clients and teams to coordinate multiple parallel requirements, while demonstrating proficiency in Agile methodology and integrating Remedy with 3rd party tools using web services, database links, and REST API. A thorough understanding of Remedy table structure and SQL is also essential.
**Key Responsibilities:**
* Develop reports using custom AR reports, smart reporting, and helix dashboards.
* Design and implement effective solutions for complex problems.
* Lead a team of 6-8 members, providing guidance and mentorship where needed.
* Collaborate with cross-functional teams to ensure seamless delivery of projects.
**Requirements:**
* Experience in both Remedy 7.6 and ITSM Remedy 9.1.
* Comprehensive knowledge of AR module customizations, including forms, filters, and active links.
* Proven track record of success in migrating Remedy to different 3rd party tools.
* End-to-end SDLC experience for both migration and deployments.
* Strong analytical and problem-solving skills.
* Excellent communication and client management skills.
At Sonata Software, we offer a dynamic and challenging work environment that rewards creativity, innovation, and teamwork. If you are an experienced Remedy ITSM Specialist looking for a new challenge, please submit your application today.
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