Senior Advisory Specialist Lead

4 days ago

Bengaluru, Karnataka, India Diligent Full time

About Diligent

We empower leaders with the technology, insights, and connections they need to drive greater impact and accountability – to lead with purpose. Our team is passionate, smart, and creative people who not only want to help build the software company of the future but who also want to make the world a more sustainable, equitable, and better place.

Our modern governance movement is designed to provide solutions across governance, risk, compliance, audit, and ESG. We have over 1 million users and 700,000 board members and leaders who trust our SaaS solutions to make better decisions faster.

This position is responsible for executing and delivering implementation and enablement of GRC solutions. You will be an expert in the Diligent HighBond solution and collaborate with internal teams to get the job done.

Responsibilities
  • Lead engagements independently or with a team and coordinate task allocation.
  • Continue to deliver Professional Services over the course of the entire customer journey and/or product enablement lifecycle.
  • Assist PS management, CS team, and other internal stakeholders in the different stages of the customer lifecycle.
  • Leverage Domain, Industry, and Product expertise to provide guidance to customers on best practices regarding solution rollout and project execution.
  • Utilize experience to drive successful adoption and reduce associated risks through the delivery of Professional Services.
  • Perform Quality Assurance of delivery work performed by Advisory Specialists I and II.
  • Develop Domain and Product knowledge, skill, and expertise to provide guidance to customers on best practices for solution rollout and project execution through continuous learning and personal development.
  • Identify specialty areas of Domain and/or Product to become a Subject Matter Expert (SME) and prioritize learning and development of those areas.
  • Act as a mentor for junior team members, including being a “buddy” for new hires when assigned.
  • Support senior management on potential Business Development activities (Discovery Calls, RFP Response, SOW generation).
Requirements
  • 4-8 years of experience in an internal or external client-facing or consulting role.
  • Preferrable, 3-4 years supporting GRC programs or solutions with focus on Audit, Risk Management, and Reporting to help Diligent customers solve their business problems and achieve their desired positive business outcomes.
  • Customer First mindset in all undertakings, operating with urgency, excellence, and accountability to customer outcomes and experiences.
  • Maintains a consistently high-quality level of work ethic including attention to detail, accuracy, and following processes and procedures with stakeholders and customers.
  • Effective time management and organization skills and ability to multi-task in a fast-paced environment.
  • Ability to work as part of a team to deliver in tight timeframes and respond quickly in a constantly changing environment.
  • Possession of Passionate about GRC (governance, audit, compliance, internal controls, information security, ESG, and/or risk management, etc.).
  • Excellent communication skills – including delivery of presentations or workshops.
  • Ability to effectively engage customer personnel in solution discussions to resolve issues regarding GRC requirements and goals.
Location

New York City

Salary Range

$120,000 - $180,000 per year

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