Senior Insurance Operations Manager
2 days ago
This role entails leading and managing Insurance Partner Management functions for Liberty Mutual.
Overview:At Liberty Mutual, we empower talented professionals to drive innovation and deliver exceptional results. As a Senior Insurance Operations Manager, you will play a crucial part in shaping our Insurance Partner Management function.
You will be responsible for overseeing the entire spectrum of insurance operations, from governance to talent management and strategy implementation. This includes designing and executing training programs, staffing and hiring needs, rewards and recognition frameworks, and supporting business identification opportunities in global markets.
Key Responsibilities:- Governance Framework - Establishing and maintaining a robust governance framework, including performance monitoring, feedback mechanisms, and effective communication between stakeholders and offshore teams.
- Performance Management - Ensuring robust tracking of progress, performance monitoring of offshore delivery, and building action plans around deficiencies.
- Liaising with internal stakeholders and strategic vendor partners to foster closer working relationships.
- Internal Audit - Ensuring correct invoicing, transformation benefits delivered, operational efficiencies, and quality delivered by vendors in line with MSAs/SOWs (contractual agreements).
- Talent Management - Designing and implementing development programs to cater to diverse skillsets across P&C domains.
- Staffing and Hiring Needs - Supporting offshore team staffing for ongoing requirements and backfilling positions as needed.
- People and Engagement - Developing and implementing rewards and recognition frameworks.
- Strategy and Transition Management - Supporting business identification opportunities in global markets, feasibility analysis, and set-up.
- Proactively identifying bottlenecks in account and delivery management and effectively communicating them to stakeholders.
- Master's in Business Administration from a top-tier institute. Higher education in P&C Insurance is preferred.
- 10+ years of relevant work experience in Insurance Industry (preferably P&C). Experience in end-to-end offshore Insurance / Reinsurance F&A, Finance Operations, and Underwriting life cycle management.
- Prior experience in people, project, transformation, governance, and program management.
- Strong MS Office skills, with proficiency in Story Boarding using MS PowerPoint.
- Hands-on experience with tools like Advance Excel, SQL, R, Python, and Visualization Platforms such as Power BI.
- Excellent organizational, analytical, and time management skills.
- Exceptional interpersonal, communication, presentation, negotiation skills with strong influencing and persuasive talents.
We value your hard work, integrity, and commitment to positive change. In return for your service, we offer industry-leading compensation packages, comprehensive health insurance, flexible working arrangements, and numerous other benefits that support your life and well-being.
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