Customer Service Representative

7 days ago


Kota, Rajasthan, India Applicantz Full time
About the Role

We are seeking an exceptional Customer Service Representative to join our team at Applicantz. In this exciting role, you will be responsible for providing outstanding support and service to our partners on a daily basis.

Key Responsibilities
  • Process software license requests from partners in a timely manner
  • Provide superior support and service to all partners on wide-ranging day-to-day matters
  • Update public facing Autodesk App Store fronts
  • Assist with new partner application processes, including checking for partner compliance, account creation, invoice creation, and payment
  • Assist with annual renewal processes and collection of subscriptions
  • Administer database of existing ADN partners and maintain high data quality
  • Maintain and revise procedures to ensure efficient operation of the program
  • Manage special projects relating to the program
  • Liaise with internal teams as required
Requirements
  • 3 years+ experience in a customer or service focused administrative environment
  • Degree level qualification and high level of English Language and Mathematics
  • Tech savvy, including sound knowledge in Microsoft Office packages such as Word, Excel, Access, and PowerPoint
Preferred Qualifications
  • Previous experience of program co-ordination/administration in an IT environment
  • Experience of handling inbound and outbound communications by email, telephone, and virtual
  • Ability to work in a fast-paced environment and organise a changing workload
  • Ability to multi-task and work on own initiative within guidelines given by management
Compensation

The estimated salary for this role is £40,000 - £60,000 per annum, depending on experience.

About Us

At Applicantz, we foster a progressive culture, creativity, and a flexible work environment. We use cutting-edge technologies to stay ahead of the curve and respect diversity in all aspects. Integrity, experience, honesty, people, humanity, and passion for excellence define our global technology leader.



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