IT Solution Specialist

2 days ago

Noida, Uttar Pradesh, India beBeeSolution Full time ₹ 15,00,000 - ₹ 28,00,000
Job Title: IT Solution Specialist

Cradlepoint is seeking a customer-focused professional with strong background in solution delivery, support, and operations.

About the Role

In this position, you will be involved in all phases of the application lifecycle, including patching, upgrades, troubleshooting, and maintenance. You will be a key player in ensuring continued operability and performance of software solutions, contributing directly to meeting customers' SLAs and KPIs.

Key Responsibilities:
  • Coordinate, manage, and execute proactive and reactive maintenance activities that require higher level of support.
  • Support Change Introduction impact analysis, ensuring smooth transitions.
  • Investigate, debug, and reproduce issues, provide effective fixes and workarounds, and verify changes to ensure continued operability of the software solution.
  • Contribute to meeting the SLAs and KPIs as applicable for our customers, ensuring high service quality.
  • Handle calls/bridges for ongoing issues and provide timely updates to all stakeholders on progress, analysis, and resolution.
  • Participate in shift roster to cover operational needs and ensure 24/7 support availability.
Required Qualifications:
  • Degree in Software Engineering or similar field.
  • Solid knowledge of Linux/Unix handling.
  • Proficiency in Scripting (e.g., Shell, Python, Ansible).
  • Experience in container technologies (e.g., Docker/Kubernetes).
  • Able to perform standard configurational changes and regular application upgrades using SOP/MOP (Standard Operating Procedures/Methods of Procedure).
  • Familiarity with service operations (problem, event, incident management) and service transition (change and knowledge management).
  • Fluent in spoken and written English.
  • Exceptional communication skills, both written and verbal.
  • Excellent active listening skills.
  • Flexible and adaptable; able to work effectively in ambiguous situations.
  • Strong problem-solving and root cause identification skills.
  • Must be a team player and able to work collaboratively with and through others.
Desirable Skills:
  • Knowledge on Grafana, Elastic Search.
  • Oracle database experience.
  • Demonstrated ability from working in Mobile Commerce, online banking, or the IT area of the financial sector.
  • ITIL processes knowledge.

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