Support Associate for Clinical Operations
24 hours ago
About Children First
Children First is a leading Child and Adolescent Mental Health Service operating across Delhi and Gurgaon. We have been providing innovative, holistic solutions for children and adolescents until the age of 25 years for over 15 years.
About the Role
This Support Associate role requires you to assist Dr. Kavita Arora, Co-founder and Director of Children First, in managing her meeting and client session schedule. The ideal candidate will demonstrate high levels of trust, responsibility, planning and organisation, agility, and patience. You will need to handle multiple priorities, work at a fast pace, and be flexible when faced with ambiguity while ensuring attention to detail.
This is a full-time in-office role based in Delhi / Gurgaon from Monday to Saturday based on Dr Kavita's schedule.
Key Responsibilities
Clinical Operations:
- Manage Dr Kavita's clinical calendar to ensure timely sessions for clients.
- Coordinate with Dr Kavita to optimize her calendar and prioritize tasks.
- Follow up with clients for upcoming appointments and support with necessary preparations.
- Manage cancellations and reschedules of client sessions.
- Ensure the handover of Dr Kavita's clients to other clinicians.
- Support Dr Kavita with client history/updates of referrals made to her.
Non-Clinical Operations:
- Manage Dr Kavita's calendar for non-clinical and external meetings.
- Manage client files and maintain confidentiality of data.
- Typing, formatting, and sending letters and communications.
- Managing and filing expenses, travel bookings, and related planning for work-related travel.
Requirements
To be successful in this role, you will require:
- Bachelor's degree in any field (Desirable qualification in health).
- 3-5 years of experience in an executive assistant role.
Essential Skills and Qualities
- Excellent communication and interpersonal skills with fluency in both English and Hindi.
- High ownership and organisational skills.
- Patient and empathetic when dealing with client queries.
- Able to use MS Office.
- Awareness and willingness to work in the Mental Health space.
- Able to work collaboratively in a multidisciplinary team environment.
- Able to respond quickly and adapt to changing situations.
Estimated Salary Range: ₹35,000 - ₹55,000 per month
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