Lead Software Support Manager
2 weeks ago
Williams Lea India Private Limited is a renowned organization that has been delivering exceptional support services to its clients.
Job Title: Lead Software Support ManagerEstimated Salary: ₹ 1,200,000 - ₹ 1,500,000 per annumWe are currently seeking an experienced and skilled Lead Software Support Manager to join our team.
Job DescriptionCompany OverviewAs a leading provider of support services, we strive to deliver high-quality solutions to our clients. Our team works collaboratively to ensure seamless execution of tasks and projects.
Key Responsibilities- Managing a team responsible for providing software support and resolving customer issues in line with agreed Service Level Agreements.
- Ensuring operational activities are conducted efficiently, including regular monitoring of software applications and taking proactive actions to minimize impact on clients.
- Prioritizing the team's workload, including planning the testing of fixes.
- Managing incidents and escalating out-of-hours severity issues, in alignment with the Major Incident Management process.
- Ensuring compliance with Automation CoE policy, standards, and guidelines.
- Providing concise reporting to the Head of Application Support and the CoE team.
To be successful in this role, you will need:
- Industry-recognized qualifications in IT and at least 6 years of experience in team management.
- Experience with RPA products and a strong understanding of technical concepts in areas like UI Path, .NET, C#, SQL, Software Design, and Data Analytics.
- Knowledge of Incident Management, Change Management Process, and ITIL standards.
- Excellent understanding and application of development standards, testing, change, and release cycles.
- Strong attention to detail and analytical skills.
- Excellent communication skills.
- A proven ability to independently overcome obstacles and resolve complex problems.
As a valued member of our team, you can expect:
- A competitive salary range of ₹ 1,200,000 - ₹ 1,500,000 per annum.
- Opportunities for growth and professional development.
- A collaborative and dynamic work environment.
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