Data Insights Specialist

3 weeks ago


Mumbai, Maharashtra, India Etraveli Group Full time
About Etraveli Group

Etraveli Group is a leading provider of tech solutions and fulfillment capabilities for online sales of flights. The company strives to simplify complexity by connecting millions of flights and travelers across the globe.

The organization holds consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serves Booking.com with flights. Etraveli Group has established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc.

The company's diverse team of over 2300 passionate professionals makes it the industry's tech wonder and the best in the world at what it does.

Job Overview

The Customer Services department within ETG aims to continuously improve customer experience by driving changes through automation, processes, and quality improvements.

We are seeking an inquisitive Data Analyst who will play a key role in enabling data and insights to key stakeholders, supporting the mission to enhance customer experience.

About the Role

In this role, you will report to the Manager - CS Data and Reporting.

Your responsibilities will include:

  • Supporting the creation of customer services performance and KPI reports
  • Collating and maintaining productivity dashboards for multiple departments to track performances on day/week/month level
  • Creating and maintaining dashboards of key areas related to customer services to enable insights and showcase operational performance
  • Enabling data for multiple departments based on their requirements using existing data models
  • Coordinating with multiple stakeholders to deal with data requests

This role requires someone who is self-driven, eager to make a difference, and thrives in a fast-paced and dynamic environment.

About You

You should have:

  • A willingness to learn and adopt new technologies
  • Good proficiency in Google spreadsheet/Google tools and familiarity with formulas like lookup, reverse lookup, ifs, and sum ifs
  • The ability to clean and prepare data, handling missing values, removing outliers, and ensuring the dataset is usable for analysis/reporting
  • Ability to deal with larger data sets
  • A minimum of 4-5 years of working experience in the data reporting field
  • Good communication skills
  • Taking accountability for produced reports and dashboards, ensuring quality and accuracy of the data
  • Experience setting up advanced and complicated data and business models that enable data and insights in a way that simplifies for the end user

This position is based in Mumbai, and you will have stakeholders across the global Customer Services organization.

Estimated Salary

The estimated annual salary for this role is ₹1,200,000 - ₹1,800,000 (dependent on experience) plus additional benefits.



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