Technical Service Specialist

1 month ago


Hyderabad, Telangana, India Fujitsu Full time
Job Description:

We are seeking a skilled Technical Service Specialist to join our team at Fujitsu. As a Technical Service Specialist, you will be responsible for providing level 2 platform support for our Extenda Retail Suite, with a focus on deployment activities via automated systems.

Key Responsibilities:
  1. Provide level 2 platform support for Extenda Retail Suite, with a focus on deployment activities via automated systems.
  2. Work with level 3 platform support and developers to implement a shift-left approach, increasing the percentage of incidents that are resolved in level 2.
  3. Troubleshoot applications and forward incidents and defects to L3 platform team where appropriate.
  4. Act as the conduit between service desk and level 3 platform support / developers.
  5. Update and maintain knowledge base based on the incidents resolved and ensures that knowledge base is up to date.
  6. Participate in store opening and closer activities.
  7. Cross train to support other Fujitsu retail offerings when necessary / appropriate.
  8. Collaborate with cross-functional teams to understand technical change requirements and objectives.
  9. Develop comprehensive implementation plans outlining tasks, timelines, and resources required for successful execution.
  10. Coordinate with stakeholders to communicate change initiatives, and address concerns or challenges.
  11. Monitor implementation progress, identify risks or issues, and proactively resolve them to minimize impact on operations.
  12. Provide support and guidance to technical teams during change implementation, troubleshooting issues as needed.
  13. Document change processes, outcomes, and lessons learned for future reference and continuous improvement.
  14. Conduct post-implementation reviews to evaluate the effectiveness of changes and identify areas for refinement.


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