Strategic Program Manager

3 weeks ago


Bengaluru, Karnataka, India Zycus Full time
Role & Responsibilities

As a Program Manager - ERP Implementation at Zycus, you will be responsible for managing multiple and challenging projects for our global customers.


Key responsibilities include:



  • Manage stakeholder relationships by effectively coordinating with internal and external stakeholders.
  • Drive Continuous Improvement programs in Professional Services as per the Programs laid down by Management and Center of Excellence teams.
  • Lead and manage multiple challenging projects, catering to diverse industry verticals and geographical locations.
  • Conduct kick-off meetings to establish project objectives, deliverables, and expectations.
  • Track project progress and ensure timely delivery, evaluating time, cost, and quality parameters, while efficiently managing change requests.
  • Draft and obtain sign-off on Statements of Work (SOW) with customers.
  • Provide guidance and direction to the project team, facilitating weekly project status review meetings with both the team and customers.
  • Identify and mitigate project risks, both internally and externally.
  • Follow established processes, provide regular updates, and conduct one-on-one sessions with the team to foster effective project management practices and continuous learning.
  • Efficiently resolve client/internal issues related to processed data or software.
  • Travel to customer locations periodically for requirements gathering, project status updates, and action planning.
  • Develop comprehensive project planning documents for sign-off.
  • Foster a collaborative environment by enabling brainstorming sessions to explore innovative approaches.
  • Ensure effective resource planning for project deliverables.


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