Operations Experience Associate

6 hours ago

India noon Full time
About noon

noon is the region's leading consumer commerce platform, driving major missions forward with a young, aggressive, and talented team.

Job Overview

This role will work on one of the biggest e-commerce platforms in the region, focusing on optimizing the customer experience for specific categories. You will become the owner of the onsite platform experience from a customer perspective, liaising with multiple teams to manage the entire process and cycle of deploying and maintaining the most optimized customer journey.

The ideal candidate will have strong project management, problem-solving, and organizational skills, working collaboratively in a dynamic and fast-paced environment. They should be comfortable in a high-energy environment, with outstanding verbal and written communication and collaboration skills.

Key Responsibilities:
  • Work on the onsite platform experience for specific categories, ensuring the best customer experience
  • Liaise with multiple teams to manage the deployment and maintenance of the customer journey
  • Conduct regular quality checks on the platform to ensure the best customer experience
  • Manage changes required on the platform for specific categories to optimize the customer experience
Requirements:
  • Bachelor's degree in Business Administration or a related field
  • Fresh or recent graduate with a strong desire and passion for e-commerce
  • Strong project management, problem-solving, and organizational skills
  • Excellent communication and collaboration skills
About the Role

This role requires a highly motivated individual who can work independently and as part of a team. The successful candidate will have a deep understanding of the e-commerce industry and be able to analyze complex problems and develop effective solutions.

What We Offer

We offer a competitive salary of $50,000 - $70,000 per annum, depending on experience, plus benefits such as health insurance, retirement plan, and paid time off.

Location

Gurugram, India

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