Software Implementation and Support Specialist

2 weeks ago


Cochin, Kerala, India AMPLITUDE SOFTWARE SYSTEMS PRIVATE LIMITED Full time
Job Description

As a Software Functional Support / Implementer Executive, you will be responsible for delivering exceptional service to end-users via various channels. Your primary goal is to provide timely and effective support to ensure seamless software functionality.

Key Responsibilities:
  • Interact with customers to gather information and resolve issues related to software functionality.
  • Analyze symptoms and identify root causes of problems to deliver efficient solutions.
  • Follow standard procedures using designated tracking software to manage queries and requests.
  • Evaluate priority issues and escalate them as per client specifications to guarantee timely resolution.
  • Conduct follow-up activities and schedule callbacks to ensure customer satisfaction.
Requirements:
  • Bachelor's degree in Commerce (B.Com)
  • 0-1 year of experience in shipping and logistics
  • Strong communication and analytical skills
  • Able to work independently and as part of a team
Location:

Navi Mumbai, Maharashtra

Estimated Salary:

₹8,00,000 - ₹12,00,000 per annum



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