Senior Retail Operations Lead

3 days ago


Chennai, Tamil Nadu, India Vodafone Idea Limited Full time

Vodafone Idea Limited is a leading telecom service provider in India, part of the Aditya Birla Group and Vodafone Group partnership. We provide pan-India voice and data services across 2G, 3G, and 4G platforms. Our large spectrum portfolio supports growing demand for data and voice, enabling us to deliver delightful customer experiences and contribute to creating a truly 'Digital India'.

We aim to make both retail and enterprise customers future-ready with innovative offerings and convenient solutions. As a key player in India's digital transformation, we are developing infrastructure to introduce newer and smarter technologies.

Job Highlights:

• Estimated salary: ₹12,00,000 - ₹18,00,000 per annum based on experience and qualifications

• Competitive benefits package including medical insurance, retirement plan, and paid time off

About the Role:

We seek an experienced Senior Retail Operations Lead to join our team at Vodafone Idea Limited. In this role, you will be responsible for managing and coordinating retail operations across multiple locations, ensuring seamless delivery of customer services and driving business growth.

Responsibilities:

  1. Lead and manage retail operations teams to achieve sales targets and enhance customer satisfaction
  2. Develop and implement strategies to improve operational efficiency and reduce costs
  3. Collaborate with cross-functional teams to drive business growth and expansion
  4. Analyze market trends and competitor activity to inform business decisions

Requirements:

  • 5+ years of experience in retail operations or management
  • Proven track record of driving business growth and improving operational efficiency
  • Strong leadership and communication skills
  • Familiarity with Indian telecom industry and regulatory environment

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